We accept a variety of payment methods, including all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, ELO, JCB, and UnionPay), as well as Shop Pay, PayPal, and Google Pay.

If you have any other questions, or if you need any help at checkout, just let us know.

We start processing your order as soon as it’s placed, so there’s only a short window to make changes or cancel it. If you need a hand, please get in touch as soon as possible - we’ll be happy to check! While we can’t guarantee changes, if we can catch your order in time, we’ll gladly help. 

We want you to feel comfortable giving Stripes a try! That’s why we offer a 90-day money-back guarantee. If you’re not happy with your purchase, contact us within that window and we’ll help you arrange a return. 💛

We’ll send you a return shipping label to make it easy. Once your return is received, we’ll refund the product price, minus $7 for the return label.

If you’d like to cancel an order before it ships, please contact us as soon as possible. We’ll gladly help if we can catch it before it’s processed!

Happy to help you use your promo code!  Enter it in the discount code field at checkout to apply your savings. You can use one promo code per order.

Happy to help you use your promo code! 😊
Enter it in the discount code field at checkout to apply your savings. You can use one promo code per order.

If your code isn’t working, please check that it’s still valid and applies to the items in your cart. If you’re still having trouble, send us the code and let us know which items you’re ordering - we’ll be happy to take a look!

Once your order has been successfully submitted, you will automatically receive a confirmation email that includes your order number. Your order will then be reviewed, and after payment has been confirmed, it will be prepared with a shipping label. Once your order has been fulfilled by our warehouse, you will then receive another email with your shipping confirmation and tracking information. We encourage you to print or save the Thank You page and Order Confirmation email for your records.

Per our terms of service, any products, free samples or gifts Stripes may provide to you are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Stripes. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Stripes products are now sold at Hudson's Bay and Amazon.com.

We currently ship across the U.S.  We’re looking to expand to more countries, so check back for updates - we’d love to reach you wherever you are! 

We currently ship across the U.S.  Most orders arrive within 5 - 7 business days with standard shipping, and you’ll receive a shipping confirmation email with a tracking link as soon as your order is on its way. 

We offer free standard shipping on all subscription orders and purchases over $69.90. For one-time purchases of $69.90 or less, shipping is $6.90.

Your order should arrive within 5 -7 business days. 💛

We process orders as soon as they are received and ship most within 24 hours.  If your order is placed by 12pm EST it will most likely ship the same day.  Shipping times can vary depending on location and chosen shipping method.

Stripes does not ship to known freight forwarders. Any orders placed shipping to a suspected freight forwarder will be cancelled.

If your package is marked delivered and it still hasn't been received after 4 business days, please reach out to our customer care team at customercare@iamstripes.com and we'll discuss next steps from there. In order to best assist, we require to be notified within 30 days of any missing packages. No further resends or refunds will be given after second shipping attempt. Stripes is not responsible for lost, stolen or damaged shipments.

It is the customer’s sole and exclusive responsibility to provide the correct mailing address. Please review and confirm your shipping address is accurate and complete prior to finalizing your order. Stripes will deliver your purchases to the address provided based on your exact shipping instructions. Stripes disclaims all responsibility for shipments to addresses incorrectly entered at the time of checkout. Be sure to review any pre-populated addresses in your express checkout platforms as they may be connected to an incorrect address. No refunds will be provided if any part of the address is incorrect. If you discover an incorrect address after purchase, Stripes recommends contacting your carrier directly once you have your tracking information to intercept, reroute or pick-up held packages.

We want you to feel comfortable giving Stripes a try! That’s why we offer a 90-day money-back guarantee. If you’re not happy with your purchase, contact us within that window and we’ll help you arrange a return. 💛

We’ll send you a return shipping label to make it easy. Once your return is received, we’ll refund the product price, minus $7 for the return label.

If you’d like to cancel an order before it ships, please contact us as soon as possible. We’ll gladly help if we can catch it before it’s processed!

We’re happy to help! While we don’t currently offer exchanges, you’re welcome to return your purchase under our 90-day money-back guarantee and place a new order for the items you’d prefer. 💛

Contact us to arrange your return, and we’ll send you a return shipping label. Once we receive your return, we’ll refund the product price to your original payment method, minus $7 for the return label.

You can place your new order whenever you’re ready—there’s no need to wait for your return to be processed. If you need a hand along the way, we’re always happy to help!

All items purchased from Sephora.com and Amazon.com will need to be returned or exchanged with Sephora or Amazon. Please contact Sephora or Amazon directly for more information.

Creating a Stripes account is easy! You can get started by making a purchase or leaving your email address with us on our website. If you need a hand, we’re always happy to help!

You can manage your Stripes account anytime by logging in here—whether you’d like to update your shipping address, adjust your subscription, or change your payment details.

If you need a hand along the way, we’re always happy to help!

Please select the UNSUBSCRIBE button at the bottom of your most recent email to remove yourself from our mailing list. Please respond to your most recent text message with "STOP" and you should no longer receive SMS notifications from us.

In addition to our ethically sourced moisturizing ingredient Squalane, nearly all of our products contain Ectoine. Ectoine is our hero ingredient, it uses smart-targeted hydration to distribute moisture to where the skin needs it most.

We are proud to say that Stripes is 100% hormone free. However, we do suggest consulting with your doctor to see if our products are a good fit for you.

We are proud to say that Stripes is 100% vegan and cruelty free. We never test on animals and we never use animal-derived ingredients.

Our clean skincare contains a light fragrance at low percentages and dissipates quickly after application. Naomi Watts personally created this signature scent for the line. Our vaginal products are 100% fragrance free.

Though our products are specifically formulated to help women in all stages of perimenopause (pre-menopause) and menopause, they are safe to use by anyone looking for the hydrating, cooling, and calming effects our products offer. Our Stripes Customer Care team is standing by to listen to your concerns and offer their recommendations.