Frequently Asked Questions

We accept Visa, Mastercard, American Express, and Discover for all online orders. In addition we also accept PayPal, AfterPay, Google Pay, Apple Pay and ShopPay. To make ordering as easy as possible we plan to add more options in the future. 

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

We begin processing your order as soon as it’s placed so we’re not able to cancel or change your order once it’s been submitted.  

Promo codes can be entered in the discount code field on the checkout page. Please note that only one promo code is allowed per order and some items may be excluded from the offer. For more information on current online offers, please visit EXCLUSIVE OFFERS.

Please note only one promo code is allowed per order. It’s possible your code has expired or is not eligible for the items you’ve selected.

Once your order has been successfully submitted, you will automatically receive a confirmation email that includes your order number. Your order will then be reviewed, and after payment has been confirmed, it will be prepared with a shipping label. Once your order has been fulfilled by our warehouse, you will then receive another email with your shipping confirmation and tracking information. We encourage you to print or save the Thank You page and Order Confirmation email for your records.

Per our terms of service, any products, free samples or gifts Stripes may provide to you are for your personal use only. You may not sell or resell any products you purchase or otherwise receive from Stripes. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Stripes products are now sold at Hudson's Bay and Amazon.com.

Currently Stripes ships within the US and does not ship internationally but we hope to expand in the future.

Stripes currently ships within the US including Hawaii and Alaska.

Stripes offers free standard shipping on orders $50+. Need your product faster? No problem we offer free 2-day shipping for orders $200+. Standard shipping charge is $9.95. 

We process orders as soon as they are received. Shipping times can vary depending on location and chosen shipping method. Standard shipping fullfillment takes 3-5 business days and 2-day shipping takes 1-2 business days to fulfill.

Stripes does not ship to known freight forwarders. Any orders placed shipping to a suspected freight forwarder will be cancelled.

If your package is marked delivered and it still hasn't been received after 4 business days, please reach out to our customer care team at customercare@iamstripes.com and we'll discuss next steps from there. In order to best assist, we require to be notified within 30 days of any missing packages. No further resends or refunds will be given after second shipping attempt. Sign in or sign up for a free account to manage your FedEx deliveries HERE. Stripes is not responsible for lost, stolen or damaged shipments.

It is the customer’s sole and exclusive responsibility to provide the correct mailing address. Please review and confirm your shipping address is accurate and complete prior to finalizing your order. Stripes will deliver your purchases to the address provided based on your exact shipping instructions. Stripes disclaims all responsibility for shipments to addresses incorrectly entered at the time of checkout. Be sure to review any pre-populated addresses in your express checkout platforms as they may be connected to an incorrect address. No refunds will be provided if any part of the address is incorrect. If you discover an incorrect address after purchase, Stripes recommends contacting your carrier directly once you have your tracking information to intercept, reroute or pick-up held packages.

All iamstripes.com purchases are eligible for returns within 60 days of purchase. Please return the product within 7 business days of creating your merchandise return label which can be created in your account portal. All returns will be refunded to the original form of payment that was used to process the order. You can begin your return process HERE.

Though we currently do not offer exchanges, you are more than welcome to return your unwanted iamstripes.com products purchased within the last 60 days and make a new purchase. Please return the product within 7 business days of creating your Merchandise Return label which can be created HERE. All returns will be refunded to the original form of payment that was used to process the order. In the meanwhile, you can feel free to purchase the correct products that you would like.

All items purchased from Sephora.com and Amazon.com will need to be returned or exchanged with Sephora or Amazon. Please contact Sephora or Amazon directly for more information.

You can create a Stripes account by clicking on the account icon or sign in link. You can also create an account at the beginning of the checkout process.

You can log into your account anytime and update your information. If you're having trouble logging in, the Stripes Customer Care Team can help you reset it. Reach out to customercare@iamstripes.com

Please select the UNSUBSCRIBE button at the bottom of your most recent email to remove yourself from our mailing list. Please respond to your most recent text message with "STOP" and you should no longer receive SMS notifications from us.

We are proud to say that Stripes is 100% hormone free. However, we do suggest consulting with your doctor to see if our products are a good fit for you.

We are proud to say that Stripes is 100% vegan and cruelty free. We never test on animals and we never use animal-derived ingredients.

Our clean skincare contains a light fragrance at low percentages and dissipates quickly after application. Naomi Watts personally created this signature scent for the line. Our vaginal products are 100% fragrance free.

Though our products are specifically formulated to help women in all stages of perimenopause (pre-menopause) and menopause, they are safe to use by anyone looking for the hydrating, cooling, and calming effects our products offer. Our Stripes Customer Care team is standing by to listen to your concerns and offer their recommendations.

An FSA (Flexible Spending Account) and an HSA (Health Savings Account) are tax-advantaged accounts for medical expenses but differ in key aspects. FSAs, employer-sponsored, allow employees to use pre-tax dollars for medical expenses such as prescriptions and copays, but typically feature a "use-it-or-lose-it" policy where funds must be used within the plan year. HSAs are available to those with a high-deductible health plan and offer more flexibility, allowing funds to roll over annually.

For more information, see Flex’s Comprehensive Guide to HSA/FSAs

At checkout, select “Flex | Pay with HSA/FSA'' at checkout (do not use Shop Pay). You will be prompted to complete a brief Telehealth consult to confirm your eligibility to pay with HSA/FSA. From there, enter your HSA or FSA debit card details and complete your checkout as usual.

If you are logged into "ShopPay" Please make sure you checkout as a "guest". This will allow you to see all of our payment options. Or, none of the items in your cart may be HSA or FSA eligible. Reach out t customercare@stripesbeauty.com if you think there is an error.

I keep being pushed into Shop Pay. How do I use my HSA/FSA card?

Like any credit or debit card, HSA/FSAs can be declined if any of the data from the card is incorrect (number, expiration date, zip code etc). Flex will alert you in checkout if any of these fields is missing or incorrect so you can update them.

The most common reason for rejection of the card is insufficient funds. Reach out to your HSA or FSA provider to verify the amount of money in your account before attempting to complete your purchase again.

Yes, you can still be reimbursed for the expense. Select “Flex | Pay with HSA/FSA” at checkout. Instead of entering your HSA or FSA card, input your regular credit card. Flex will email you an itemized receipt following your purchase. Submit the itemized receipt to your HSA or FSA provider for reimbursement.

A Letter of Medical Necessity (LOMN) is a document written by a healthcare provider that explains why a specific medical service, treatment, or equipment is necessary for a patient's health. In relation to an HSA (Health Savings Account) or FSA (Flexible Spending Account), an LOMN is often required for reimbursement of expenses that are not clearly defined as eligible under the standard IRS guidelines.

Flex has partnered with Stripes Beauty to enable consumers to use their HSA/FSA funds. You can think of Flex as an alternative to payment method, similar to ShopPay or Paypal.

We strongly recommend checking with your HSA/FSA provider to see if a purchase is eligible prior to completing the purchase. Please note that employer-sponsored FSAs can determine what products are eligible beyond the IRS’s guidelines, so it’s extremely important to check prior to purchase.